Phone won’t activate?

[Bob105]

Hi - Previous phone was lost. Now have a new iPhone with sim inserted, but cannot receive calls or txt message except if someone texts from an iPhone. It shows SOS. I am connected to wifi. 

I’ve tried shutting the phone off. Taking the sim out, but nothing has worked. Help!

[hairbag1]

@Bob105 

on your new cell, you must download the Public Mobile app to log in to your account. Once you're in, look for the Account tab and tap it. Then scroll down to find Change Your SIM Card...then enter your new 19 digit SIM number.

[hTideGnow]

hi @Bob105 

then , use this link to submit ticket to PM agent:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
please use the same Community account login you are using now to login and submit ticket

[Bob105]

My phone is in SOS mode. I can’t receive texts. No option for email or phone call. I can’t receive phone calls either!

[Bob105]

What menu item in the app do I need to use to get the sim activated which requires 2FA? Manage Profile? The only option I get is send code and when I hit send code again it tries to text to my number. No texts are getting thru.  

[hTideGnow]

hi @Bob105 

  If you have trouble getting 2FA code via text, click Didn't receive code or Resend code and then choose Send email or Send voice message to get the 2FA code via email or voicemail (you can call yourself from another phone to retrieve the 2FA voice message)

If you cannot access My Account/PM app still, use this link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
please use the same Community account login you are using now to login and submit ticket