can’t find eSIM

[Lois99]

after travelling back from Japan, my line shows SOS. I logged in Public App, there’s a warning: no eSIM, contact the customer service. so do I need to replace a new eSIM

[TheSterlinger]

Did you delete or disable your travel eSIM?

Then you would need to enable or make the Public Mobile eSIM as primary. Then toggle airplane mode on and off  and restart. 

If this still doesn't find it, then message them for help.

https://urlshortner.tiia.ai/xYpc_I

[hTideGnow]

hi @Lois99 

you might have deleted by mistake.  Get a new one. Free if you got your last one over 15 days ago

What you need to do is to download the PM app on the phone, login to the app. If you have trouble getting 2FA code via text, click Didn't receive code or Resend code and then choose Send email or Send voice message to get the 2FA code via email or voicemail (you can call yourself from another phone to retrieve the 2FA voice message)

After you logged in the app, go to Account page and choose Buy sim card and select eSIM.