hi @Sylvie8
PM support can provide you the unlock code for sim card.
if you can access your My Account and receive 2FA code via email submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
(When asked for 2FA, click Didn't receive code and select Send email)
But if you cannot get the 2FA code to login My Account , then use this link to message CS agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
