How to remove auto payment?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2024 11:56 AM
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2024 08:53 PM
just search it for you on the site (glad the search works 🙂 ), use this link to reset your 4 digit pin
https://myaccount.publicmobile.ca/en/account/reset/pin
afterwards, wait 5 mins and you can use *611 to call and disable Autopay
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2024 08:52 PM
HI @Susan15
those are the way to turn off autopay. Are you using browser or app?
can you post a screenshot?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2024 08:49 PM
That doesn't give me the statement u said it turns around n tells me add new credit card / bank card . I don't hav bank card no more hints why I want both removed so it won't keep taking money out my account.
How I do retrieve new 4 digit pin when callinb#611
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2024 08:46 PM
@Susan15 wrote:How do I remove autopay frm account . I forgot my 4 digit pin on #611. Can't find in account were to remove it n remove credit card info
HI @Susan15
you can remove it by logging into My Account. Just go to Payment, Manage Subscription and turn off Subscribed
or you can do it on the app as well. On the app, main sure you are on the main screen (Subscription), then click Manage Subscription, click Subscription Renewal (Active), then click Unsubscribe
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2024 08:43 PM
How do I remove autopay frm account . I forgot my 4 digit pin on #611. Can't find in account were to remove it n remove credit card info
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2024 12:10 PM
@KiMan wrote:How to remove auto pay in my public account?
To minimize anxiety...just leave Subscribed (Autopay) enabled. Then you don't have to worry about manually paying every 30 days.
Just for our info...why would you disable that handy feature ?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2024 12:04 PM
From the app > Manage Subscription> Subscription Renewal > Unsubscribe
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2024 12:04 PM
You will need to "unsubscribe" from your subscription under payment section.
That will turn off pre-authorized payments (ie. autopay)
