How to remove auto payment?

[KiMan]

How to remove auto pay in my public account?

[slusagm]

@Susan15 

just search it for you on the site (glad the search works 🙂 ), use this link to reset your 4 digit pin

https://myaccount.publicmobile.ca/en/account/reset/pin

afterwards, wait 5 mins and you can use *611 to call and disable Autopay 

[hTideGnow]

HI @Susan15 

those are the way to turn off autopay. Are you using browser or app?

can you post a screenshot?

[Susan15]

That doesn't give me the statement u said it turns around n tells me add new credit card / bank card . I don't hav bank card no more hints why I want both removed so it won't keep taking money out my account. 

How I do retrieve new 4 digit pin when callinb#611

[hTideGnow]

---

@Susan15 wrote:

How do I remove autopay frm account . I forgot my 4 digit pin on #611. Can't find in account were to remove it n remove credit card info

---

HI @Susan15 

you can remove it by logging into My Account.  Just go to Payment, Manage Subscription and turn off Subscribed

or you can do it on the app as well.  On the app, main sure you are on the main screen (Subscription), then click Manage Subscription, click Subscription Renewal (Active), then click Unsubscribe

[Susan15]

How do I remove autopay frm account . I forgot my 4 digit pin on #611. Can't find in account were to remove it n remove credit card info

[hairbag1]

---

@KiMan wrote:

How to remove auto pay in my public account?

---

To minimize anxiety...just leave Subscribed (Autopay) enabled. Then you don't have to worry about manually paying every 30 days.

Just for our info...why would you disable that handy feature ?

[DennyCrane]

From the app > Manage Subscription> Subscription Renewal > Unsubscribe

[Dunkman]

@KiMan 

You will need to "unsubscribe" from your subscription under payment section.  

That will turn off pre-authorized payments (ie. autopay)