a week ago
a week ago
just search it for you on the site (glad the search works 🙂 ), use this link to reset your 4 digit pin
https://myaccount.publicmobile.ca/en/account/reset/pin
afterwards, wait 5 mins and you can use *611 to call and disable Autopay
a week ago
HI @Susan15
those are the way to turn off autopay. Are you using browser or app?
can you post a screenshot?
a week ago
That doesn't give me the statement u said it turns around n tells me add new credit card / bank card . I don't hav bank card no more hints why I want both removed so it won't keep taking money out my account.
How I do retrieve new 4 digit pin when callinb#611
a week ago
@Susan15 wrote:How do I remove autopay frm account . I forgot my 4 digit pin on #611. Can't find in account were to remove it n remove credit card info
HI @Susan15
you can remove it by logging into My Account. Just go to Payment, Manage Subscription and turn off Subscribed
or you can do it on the app as well. On the app, main sure you are on the main screen (Subscription), then click Manage Subscription, click Subscription Renewal (Active), then click Unsubscribe
a week ago
How do I remove autopay frm account . I forgot my 4 digit pin on #611. Can't find in account were to remove it n remove credit card info
a week ago - last edited a week ago
@hairbag1 wrote:
@KiMan wrote:How to remove auto pay in my public account?
To minimize anxiety...just leave Subscribed (Autopay) enabled. Then you don't have to worry about manually paying every 30 days.
Just for our info...why would you disable that handy feature ?
The unsubscribe (auto pay) is a good feature. There may be times when you have no need for the phone plan because maybe your needs are satisfied by just using wifi. By delaying payment by one or more weeks and then starting a new 30 day cycle will save you some money especially if you are on one of the higher priced plans.
a week ago
@KiMan wrote:How to remove auto pay in my public account?
To minimize anxiety...just leave Subscribed (Autopay) enabled. Then you don't have to worry about manually paying every 30 days.
Just for our info...why would you disable that handy feature ?
a week ago
From the app > Manage Subscription> Subscription Renewal > Unsubscribe
a week ago
You will need to "unsubscribe" from your subscription under payment section.
That will turn off pre-authorized payments (ie. autopay)