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Cellular not working

Sandybatey
Great Neighbour / Super Voisin

Bought a plan for my iPad and installed the eSIM and cannot complete the installation, message conformation code not sent to the iPad.

2 REPLIES 2

Wayworn
Great Citizen / Super Citoyen

I don't have an e-sim installed on my iPad - I just swap the hard sim from my phone to my iPad when I need to do so. If you want to always have a plan on your iPad why not use a physical SIM card?

Dunkman
Oracle
Oracle

@Sandybatey 

It is trickier to install eSIM on iPad since iPad are not like a regular phone (ie. talk, receive SMS texts).  Public mobile does not really have trueTablet plans, but PM service will work with iPads, but customers need to troubleshoot.  

Is there an option for "didn't receive code", then it may offer the 2FA email choice

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I have seen some customers activate a plan first on their phone, then transfer the physical or eSIM to the Tablet afterwards.  

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