I've added 30 bux to my *611 when I go on site it won't let me add the 30 dollar plan it tells me To

[Traceybotting]

To add plan it won't let me it says to put a sim number I shouldn't have to I'm not a knew customer

[hTideGnow]

hi @Traceybotting 

do you see the $30 plan on the Change Subscription page on your My Account?

if it is not there, you cannot change to it.