data add on

[bideawee]

I went over my data,  so I redeemed 15 pts for 1GB, it said it would be added within 24 hours and it has not, and my phone still tells me I am unable to access the web. I re-started my phone and it still is not showing up 

[BKNS27]

@bideawee 

The 1gb of data is for USA Roaming data. Are you try it while in Canada or USA? It only works while in the USA.

If you are in Canada, it is 10 points for 1gb of data while in Canada.

You might want to check with a CS_Agent if you redeemed the wrong data but no guarantee if they can reverse your points.