Hello @Vedant1406
If you've purchased the eSIM and it won't allow you to download it through the Public Mobile app, try going to your email. You can scan the QR code to get the eSIM. Or, what you can do is contact customer service, they can send you a physical SIM card and you can use that in your iPhone that has the India Apple ID. There shouldn't be an issue. Also, another thing you can do is to create a secondary Apple ID and choose Canada using a different email address. Then you can download the app and get the eSIM. Just google how to do it. I've done it to get US apps before.
If this doesn't work, contact PM.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
