A17 will work. An agent told me sometimes newer model might not be updated to the IMEI checker quick enough
But confirm this, when you are on voice calls, does the phone shows 5G or 4G or LTE? if it is, then it is good
you can also open ticket with PM and let them know you have a new phone and confirm
Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen
But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
