Transfer problem

[Dog44]

Voice works after port from SaskTel, but mobile data still does not work and no LTE/5G shows. Issue has persisted since yesterday after eSIM activation. Please re-provision data on my line.

[Dog44]

I just checked and 

My SaskTel number port is complete and voice calls work on my eSIM, but mobile data does not work and no LTE/5G appears. My carrier still shows SaskTel 70.0 in iPhone About settings. Please refresh or re-provision my data and carrier profile.

[Dog44]

SaskTel SIM is no longer present. Only Public Mobile eSIM is active. Voice calls work, but mobile data does not work and no LTE/5G appears even after restart. Please re-provision data on my line.

[CSA_PM]

@ Dog44

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Dog44]

SaskTel SIM is no longer present. Only Public Mobile eSIM is active. Voice works, but mobile data still does not work and no LTE/5G appears.

[softech]

@Dog44 

there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

If it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor the Community inbox (envelope icon on top right) after ticket submitted, CS Agent will reply there