I switched to a new data plan yesterday and my data has not worked since. Cellular is still working normally. I tried everything the chatbot said. So fard no luck.
@Katievry1 you will need to ask PM CS agent to re-provision your account. Please open ticket with PM support:
1. Open ticket via Chatbot (need access to My Account):Athttps://widget.telus.tiia.ai/publicmobile/publicmobile.html Start by typing "Ticket", click "Contact Us" thenchoose a topic, click "Login", finally click "Click here to submit a ticket ↗" (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code") then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail) 2. If you have trouble with Chatbot or you don't have access to My Account:Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 **Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
