As per title. My service was disconnected and I received a SMS stating that my plan did not renew as a 'payment had not been received.' I am on autopay and a charge has indeed been applied to my CC# before investigating this problem. After accessing ...
As the title says. The payment processing page timed out to a 'Oops, something went wrong!' page. but payment was taken. I cannot log in to account as it seems things were not finalized.
I'm wondering if autopay did actually fail, as I was encouraged to offer a manual payment as an option once service was disconnected.I did not 'Manually Pay'. I have never had to 'Manually Pay.'I simply clicked on 'renew plan' which resulted with the...
Thanks softech, I'll give it a couple of days to see if it resolves itself, but shouldn't autopay plans just simply renew? Does one normally need to access their account, sign in, and manually need to renew their plan? I just want autopay to take my ...
