date added doesn't show on

[Tt819]

I paid the date added, but until now it doesn't show on in my account?

[Tt819]

Thanks, got it

[Staliger]

@Tt819 make sure that you actually bought a data addon. It is a 2 step process. First, you add funds to your account and then select and buy the addon.

[BEER]

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@Tt819 wrote:

I paid the date added, but until now it doesn't show on in my account?

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Did you perhaps make a little typo and meant to say data?

[kselmak]

Did you just pay it did you complete the purchase

Loading money is half the process, you must complete purchase after putting money in your account

[Triguy]

Do you mean a add-on does not appear in your self serve account ?

It is a two step process - you need to purchase and add it to your account.

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!