do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.
if you stuck with Transferring your old Phone Number, or is not complete processing
Here’s how to contact Customer Support Agent by CS_Agent,
If you only recently activated, it's possible the port from your prior mobile provider has not yet completed.
Incoming calls are usually the last of the calling services to work
Did you reply "yes" to the port authorization text if you were porting your number from another provider?
If you chose a new number at activation then the easiest solution is to simply change your number in your self serve account. You can do this up to 4 times per 30 days.
To contact customer support click below:
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
I have activated a new simcard ftom public mobile and apparently rogers and affiliates mobile companies dont recognize my number.
SO I CAN'T GET AN INCOMING CALLS FROM ROGER'S PHONES . ITS SAYS NUMBER
NOT ASSIGNED .
THIS IS RIDICULOUS
@warsame07 - if this was a porting over number from another cell provider, give it another few hours for porting to complete.
If this was a port from a landline/voip I would allow about 7 days to complete the port and allow any backend stuff to clear up until complete.
Otherwise, after this time period and still having issues, submit a ticket to Public Mobile Representatives (as we are all customers like you and do not have access to your account):
@warsame07 Your porting in will take some time to complete. you ll be able to make calls/texts/data but it always take some time to receive calls. Normal is couple of hours later than the ability to make calls.
I m sure your previous provider's SIM is deactivated by now. So wait for couple of hours and test again.
Reboot the device.
If still a no go then contact support agents at CS_Agent to get this sorted out.