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Can't log onto my account

Great Neighbour / Super Voisin

I haven't been able to log onto my account. When I tried to reset my password, the security question was wrong too. My parents made this account for me a long time ago so they don't remember the password and the security question either anymore. Also the current email on my account is my mother's, I would like to change it to my own if that's possible. Thank you so much!


Not applicable


you need to Contact Customer Support Agent by CS_Agentand Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them will reset for you,


Here’s How To Contact Customer Support Agent,

  • can send a private message to Customer Support Agent by Click Here link,
  • please include in your message,
  • phone number,
  • Email address,


  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: Public Mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

Mayor / Maire

@Hellen613 if you already tried Forgot password link and unable to do so,  only PM support can assist now.  You can use chatbot to open tickets or private message:



  1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link:  



          Start with typing "Submit a ticket", click  "Contact Us", click "Other" from the choices, click "Click here to submit a ticket".  Then follow to complete the ticket submission.     

     2. Or you can Send a private message to the CS Agent here:

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

Mayor / Maire

@Hellen613    You'll need to send a private message to CS_Agent for both getting the password reset and changing your email.   Here's the link for CS_Agent: