Not the first time this has happened.
1. I let me plan expire for the month as I was away.
2. Now that I need it back I thought it would be a simple step of topping up to reactivate.
3. Clicked 'Reactivate Current Plan', was brought to 'Make a Payment' page.
4. Made the necessary payment.
5. Amount Due now reads 0.00.
6. Still no reactivation. How do I solve this?
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
go sign in to Self-Serve, to review your account,
and if still not fix it follow this,
and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent,
Does the amount in your available funds equal or exceed your plan amount? Then as mentioned there are two options to reactivate your service. You can add a $1 manual top up amount. This doesn't always work thru self serve but will work thru 611 if you know your 4 digit account pin# to make a payment via your card on file. However there is no $1 option. You are stuck with preset $$ amount options.
Your other option is suspending your service via lost/stolen. Suspend. Log out/in. Resume service. Your plan will automatically reactivate. You can double check your transaction history for your 30 DAY PLAN.....$10 and your 100 MINUTES or DATA AT 3G SPEED....$5+ debits to your account balance with today's date.
If you find yourself in that situation again choose "other amount" and add $1 extra to the amount owing to reactivate and that should make your plan reactivate automatically and leave the $1 in your available funds to apply to your next renewal. Adding funds via 611 will always reactivate your service as long as it coversvyour plan amount and you are not suspended via lost/stolen.
To contact customer support click below:
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.