close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
and try Forgot your password visit Here link, and enter your email address,
check your email spam,
or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
only them will reset for you,
Here’s How To Contact Customer Support Agent,
@Vitalik1 yes, you might have to wait an hour to try again as it likely just am a 1 hour temp. lock. If still fails, you can open ticket using one of the ways below. Chatbot is now working again and it is a preferred and quicker way:
Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.
2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
@Vitalik1 You can retry again after about 10-15 mins after the session lock although I know it's usually recommended to wait an hour before retrying, you don't have to wait the full hour. Of course, if you've forgotten your login information, then you need to contact CSA's for assistance if the password reset option didn't work.
However, it's always a good idea to clear your browser/cache cookies and to use incognito mode when retrying.