you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent,
Do you have no services at all? In or out? It sounds like your sim card did not provision correctly upon activation. Contact customer support and put "SIM card not provisioned upon activation" in the subject line and explain the issue in your private message. The CSA will get your service working in no time.
Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a response within an hour.
To contact customer support click below:
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
@itsummer so it said Unregistered SIM on the phone ? it is a new account? PM charged you the money already?
It has been a bit common lately for this issue . Just open a ticket with CS Support and they can fix this quickly.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
I have activated my plan few days ago, but still cannot make calls/use data.
@itsummer - well that is an issue. You should be able to make outgoing calls pretty close to activation, whether you are activating with a new number or porting one over...which one are you doing?
Try one or more of the below:
*turn off your phone, leave off for a few minutes, then reboot
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*reset network settings on your device
*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
EDIT: If still issues after troubleshooting above, ask CSA for help, 2 methods to reach them here?