cancel
Showing results for 
Search instead for 
Did you mean: 

Not registered on network [new SIM]

itsummer
Great Neighbour / Super Voisin

I have activated my plan few days ago, but still cannot make calls/use data.

8 REPLIES 8

S--S
Mayor / Maire

@itsummer 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent,

  • send a private message to Customer Support Agent by Click Here link,
  • please include in your message,
  • phone number,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: Public Mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

darlicious
Mayor / Maire

@itsummer 

Do you have no services at all? In or out? It sounds like your sim card did not provision correctly upon activation.  Contact customer support and put "SIM card not provisioned upon activation" in the subject line and explain the issue in your private message. The CSA will get your service working in no time.

 

Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a response within an hour.

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

softech
Mayor / Maire

@itsummer so it said Unregistered SIM on the phone  ?  it is a new account?  PM charged you the money already?

 

It has been a bit common lately for this issue .  Just open a ticket with CS Support and they can fix this quickly. 

 

 

  1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.  

     

 

          Start with typing "Submit a ticket", click  "Contact Us", click "Other" from the choices, click "Click here to submit a ticket".  Then follow to complete the ticket submission.     

     2. Or you can Send a private message to the CS Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437



**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

@softech 

Simple--Simon is back baking pies again?

@darlicious yes it is.. Super-simple just Someties-Stupid

esjliv
Mayor / Maire

@itsummer wrote:

I have activated my plan few days ago, but still cannot make calls/use data.


@itsummer  - well that is an issue. You should be able to make outgoing calls pretty close to activation, whether you are activating with a new number or porting one over...which one are you doing?

 

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

 

EDIT: If still issues after troubleshooting above, ask CSA for help, 2 methods to reach them here?

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

treefrog
Town Hero / Héro de la Ville

@itsummer 

You went this long without service? You should have had at least partial service when you activated. The CSA's will fix you up just use the links already provided. Welcome to Public Mobile!

itsummer
Great Neighbour / Super Voisin

I switched SIM card on two phones, and got it working. Think I needed to restart phone after inserting SIM.

 

Thanks!

Need Help? Let's chat.