add-ons

[koorush_2003]

I paid the 8$ to be able to make US calls but I i still can not make US call? I also made a 36 dollars payment by mistake. how can I get it back???? I paid 45 $ for nothing!!!!!

[geopublic]

@koorush_2003 be Dial 611 do you have a $4x balance in your account? If yes, you still haven't added the add-on into your account yet. Just go back in and do it again. As for the added payment those funds will be automatically used to pay for your next plan renewal so no need to worry about a refund.

[popping]

@gpixel 

Don't send member to moderator which can be easily be explained what went wrong until we have a chance to see the payment history.

[popping]

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@koorush_2003 wrote:

I paid the 8$ to be able to make US calls but I i still can not make US call? I also made a 36 dollars payment by mistake. how can I get it back???? I paid 45 $ for nothing!!!!!

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Login to your self-serve account.

What is the available amount on your account?

If it is $45, you have not purchased anything.  You just add fund to your account.

Please post a screen shot of your payment history masked out your personal info.  We will take a look at what went wrong with your purchases.

[hairbag1]

@koorush_2003....did you want the $8 Canada / US 200 minute calling add-on ? You must add $8 to My Account / Available Funds, then go back and buy that add-on that you want.

[Triguy]

You need to be in the US and enable roaming.

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!

If you made an overpayment then you are better off to leave the credit in your account.

[gpixel]

@koorush_2003 purchasing an add-on is a 2 step process go back in to self serve and apply the addon

contact customer support here to get a refund

type "refund"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a message

you might as well just leave the credit in there for next renewal date since it take about a month for a refund