Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, Would like to add CanadaWide without changing current plan. What is the cost and procedure? Thanks
My credit card expired and I had trouble registering the new credit card (an ongoing separate problem). So the account has expired. It's only been a few days so the phone number hasn't been deactivated yet as noted on the message on my account.Until...
Hello,I recently upgraded my phone to a uhans i8. Since then the data has not worked. I am using an old SIM card. Do you think this is a hardware issue or a sim issue? Or is it something else all together?I would love some help,ED
HiI used chatr before and switch to pm several days ago. I can use my data, but I am not able to receive any phone call and messages( except imessages), and i can't sent any messages either. My plan is: Pick & PayThis plan includes: -- 3 Choices wit...
Hi!I had the 3 month 12 Gb plan with public Mobile for $120. I used this plan for almost a year, but now I want a different plan. My bill date was December 22nd, and obviously since I wanted to change my plan, I didn't top up my account and pay for a...
So I Purchased a sim card online and when it arrived it came with nothing inside. The card that holds the sim card is there but no sim card. Has anyone else expierenced this before and what did you do? I've msg PM but no response yet. this is how it ...
After setting up my account and subsequently activating my public mobile SIM I had incorrect information entered as part of porting my existing number to PM. I've received the correct information from my provider, but when I select "Change Phone Numb...
ok - so it seems after a little more poking around what I had to do was this: make sure to hit "disconnect" on the home screen.then change the APN / set default / etc.then go back and "connect"voila!hope this helps others.ZTE MF275R
Does anyone know? Is it a total of numbers of posts and replies and bravoes received and bravoes given for all customers and then a discount if you're in the top X% or are some of the engagement actions (bravos given etc) ineligilbe for the community...
Hey guys I'm having an issue my account balance is 58 dollers as I topped it up with a voucher sure enough it says amount due 0Then underneath it says plan expired How do I use my funds money to top up my accout? ? Id really appreciate the help
I tried to activate a new sim card and it failed on the last step (it looks like the credit card company refused the charge). Now when I try to reactivate it won't allow me to port my number and says I have to contact community support. Please help...
Hi, I'm wondering if there is a option where i can go month to month but only pay to have my phone active on the months I go offshore (basically to keep my phone number). Any help appreciated. I'm assuming i would have to change my plan for the ti...
Hello, I was wondering where I can find my account number to port my number from Public Mobile to another carrier.Thanks.
Hi, I have not seen this isssue addressed much, and the last post I saw on the issue was more than a year ago. When I travel outside Canada and the US my PM SIM is currently useless. Are there any plans at all regarding this? If PM is not planning to...
Trying to activate new sim since yesterday. Bought sim at Walmart. This sim kept saying invalid and email address not available. Exchanged sim and this number was good. Excepted email as well. Got to stage 2 and selected new number. Nothing! Waited ...
i forgot my password and i also tried forgot my password but still didn’t work
When i try to send a text i get the error. "Sorry, your current plan does not include US Roaming text messaging. To update your plan to include US Roaming texting visit publicmobile.ca/selfserve"What does "International Text" mean if i can't use it t...
Just started a new job and I get very weak reception at BC Children & Women's Hospital in Vancouver. I see two Telus towers there. Anything I can do other than switching providers? It seems Rogers customers don't have the same problem. Thanks.
I signed up for the 90 day plan last year with the auto pay which should bring the total bill to $36x3 + tax.I just went through my credit card bills, I was charged for that amount only on my first bill and then the fee seemed to go up $2 for each mo...
forgot the password, try to reset the password, but can not received the email to reset
Been there, done all that and more, checked with IT peoples at work, they all agree it’s a public mobile issue not the phones. It seems there IS NO FIX to this APN screw up, I’ll just let the 90 days I paid for go by and then get a provider that ca...
Hi, I PM'd mods 3 hours ago about a suspected porting issue with all required info and havent recieved a response so I am posting here. I am not recieving texts from certain numbers to my phone. One example I have included in the private message wh...
My password does not work so I have asked for new password several times but am never receiving the emails. I have now been locked out of the account.
I’m confused. Just switched 2 phones over from TELUS. I was looking for the $50 plan for unlimited provincial calling & texting and 6gbs at 3g. But when I signed up it made me choose plan options rather than those deals and when I chose those same op...
Hi, My plan expired today and as I am travelling soon I just wanted to renew for a month. I set up what I wanted, hit pay but can't submit. It shows payment went through but I have no plan right now. Please let me know if anyone can help with this
i've been waiting 1/2 hour.
My friend refer me over a months ago please let me know if it went true.I put in her phone number when i get my new phone paln with public mobile. She said she try to put in my but it did not work. What can she do to get the reward?
I don't know what to do. Please help
about an hour later, I can dial out. But, I can't receive any texts or calls. call display shows my number is correct. It seemed like only particially transferred. I sent 3 messages to Mod_team, but still not getting any responses or fixed. I think p...
Can a moderator please message me. It has been almost 24 hours and my number hasnt ported over. Thanks!
