Ported nunber from Telus and is not working with esim with public mobile.

[Hayden8]

I ported my son's cell phone from Telus; the carrier confirmed the port. The eSIM isn't working on Public Mobile. When he tries to log into the app, it wants to send a six-digit code to his number, but that isn't working. How do we fix this?

[hTideGnow]

@Hayden8 

the esim probably is installed and just not configured properly

you might first make sure the old carrier sim is removed or disabled if it is an esim 

And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings. 

In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim

If you still need further help,  ask support agent .  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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