Refund request - Wrongly clicked on renew now

[JoyDai]

Hi, 

@CS_Agent 

I was about to change my subscription which will be renewed tomorrow, April 20th, but I wrongly clicked on renew now by mistake, may I know if there is any way that I can get the refund redo the change. 

Account number : xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Thank you very much!

[Phil_Adelphus]

@JoyDai  Are you saying you wanted to change to different plan but accidentally renewed the current plan?  If so you can just go back and select the new plan but make sure to choose change on renewal and not change now.  If you need to change subscription before next renewal then contact support as already suggested.

[fixin1]

@Chalupa_Batman - I was hoping an Oracle would change it but I guess not...

[Chalupa_Batman]

The one thing here that nobody has pointed out is for the love of Pete, please remove your account number. These are open forums and not private. 

[DennyCrane]

Don't waste your time over 1 day. Officially there are no refunds. There are exceptions, but for $1 or whatever it is for 1 day, is it really worth it?

[fixin1]

@JoyDai - If it is today you changed it, and your renewal date is tomorrow, it doesn't really matter, but if it is a month in advanced, CS_Agent may help:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[hTideGnow]

HI @JoyDai 

PM is prepaid carrier and I honestly don't think they will refund you for this reason.

but you can still try. Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437