What gives? Will I ever reach Customer Support in my lifetime?!

[JimRockford_PI]

I am sure Elon runs Tesla differently. That things even work here at Frustration Central is a miracle.

First, I read the following:

"If you have any trouble with this link, please reach out to our agents by sending a private message to @CS_Agent in our Community here."

So, I clicked on the link ("here") and it took me back to the general forum where you post questions - big deal! That is not what I want. I want to send a message to CS. However, though I was able to do that in my old profile, I no longer have that luxury as my chats are missing.

Then, I clicked on the link, "Click here to submit a ticket↗" and got this very reassuring message:

"OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)"

I have no time or patience for this. Is there any sign of intelligent life out there?

[DDM69]

@JimRockford_PI 

Great post Jim. Well written, detailed and without anger. Community members can be extremely helpful, so I hope you get past these “new website” speed bumps quickly.  Soon you’ll be smooth sailing and enjoying the great value.😊

[JimRockford_PI]

Thank you. I very much appreciate it.

[LitlLdy]

@JimRockford_PI , I actually created a post on both of those issues today, that submitting a support ticket through the virtual assistant isn’t working, as per you see 🤣. Nor is sending a private message to CS_Agent when selecting that there when the 1st option doesn’t work! It is very frustrating running around in circles getting dizzy 😬. Good job the Community is here to point others in a direction that currently works! 😊

[JimRockford_PI]

Wow! That works, too. THANKS.

[JimRockford_PI]

THANK YOU! That worked! Whew! You rock!

[Handy1]

@JimRockford_PI  Message them directly here 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[esjliv · Accepted solution]

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@JimRockford_PI wrote:

I am sure Elon runs Tesla differently. That things even work here at Frustration Central is a miracle.

First, I read the following:

"If you have any trouble with this link, please reach out to our agents by sending a private message to @CS_Agent in our Community here."

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@JimRockford_PI  - after you click this @CS_Agent , go to the SEND A MESSAGE on the right. That will be a private message to customer support.