iPhone 13 can’t send and receive SMS

[PierreDan]

Hi got a plan 2 days ago on eSIM.

Everything works well. Data, phone but sms are not sending / receiving.

APN : isp.mb.com

I tried changing it to SP.MB.COM but same result. 
Powered off and on .

only thing I didn’t do it reset network setting as I don’t want to loose my wifi password. Would do it if I was sure it would solve my issue but I have doubts …

[computergeek541]

self solution removed

[PierreDan]

Problem is solved. Got this from support this morning :

Hello there!

My name is XXXXX and I will be happy to help you today.
Please restart your phone, I reset the SMS Center number.

If necessary, visit Settings, Reset, Reset Network, nothing else.

Kind Regards
XXXXX
CS_Agent PM

[PierreDan]

Thanks @hTideGnow 

I just used your link to submit a ticket. 🙏

[hTideGnow · Accepted solution]

HI @PierreDan 

Yes, if only SMS an issue, it is a PM system problem with new activation.   Voice, data both work but just SMS is the problem.  And with the SMS problem, it will affect account verification.   PM is aware of the problem and can only fix the issue one account at a time.   

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437