Not receiving SMS messages after port from Bell Mobility

[JM00]

Yesterday we transferred from Bell Mobility. 

Calls work, and data works. SMS does not work.

iMessage is stuck 'verifying' against my phone number.

Require help @CS_Agent 

[JM00]

Thanks - once I got thru the chatbot, I submitted a ticket.  The agent did a "network reset" on their end and it worked.

Now going thru the same thing for my wife

[Moultz]

Had same issue when transferring from Virgin earlier this week. 
Chat Agent had to adjust something internally on PMs end and all is good now. 

[Phil_Adelphus · Accepted solution]

@JM00  There's currently a known issue with SMS texts that customer service need to fix, you can open a support ticket using the chat/message icon bottom right of this page.