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multiple extra billings

Nico778
Great Neighbour / Super Voisin

I have only just noticed that my phone is getting billed multiple times a month.  Sometimes in the same day it is billing me for an extra 4MB of data.  I am not using that much data and I am not asking for more.  The cost is about $40 per time, it has been twice in quite a few months, and recently it is happening over and over in the last two months!  How do I contact someone to look into this?

2 REPLIES 2

Meow
Mayor / Maire

PM will never charge you for something you did not ask nor it has 'occurring' add-ons. All add-ons are one time deal as I know...

If you see charge (NOT as pending! - on your credit card) then somebody got a hold of your CC number and playing pranks on you ordering add-on you do not want/need.

slusagm
Mayor / Maire

@Nico778 

PM didn't bill you twice.  Usually they shows 2 transaction per renewal, one show they charged you , the other line shows how they used the money

you can post the transaction history (make sure remove personal contents) and we can confirm

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