No texting or incoming calls

[Nan05]

I have an iPhone 14, I have just transferred my number from Bell, on August 26 and I am not able to receive incoming calls or send or receive text messages. In my phone where it says my number it gives the temporary number not the number that I have transferred over. Can anyone please help

[Sansan]

Have you tried to update your phone under your profile?

If you are not able or it doesn't work, ask an agent for help.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[slusagm]

Since you are porting in from Bell, you got a text from Bell yet and you replied Yes?

If you did, you need to remove the Bell sim or disable the Bell esim.  Then check if Public Mobile esim is enabled (Turn on this line should be enabled).  Reboot phone and Reset Network Settings and it should be good