Renew Subscription early

[jeffreypalmer]

Is there a way to start my subscription again before the 30 day period?

[hTideGnow]

hi @jeffreypalmer 

if you meant the 4 digits account PIN for *611 , you can reset it here

https://myaccount.publicmobile.ca/en/account/reset/pin

But if you are talking about asking support agent for early renewal, you don't really need that account pin

[jeffreypalmer]

I forgot account pin. Anyway to find that?

[softech]

@jeffreypalmer 

you will need PM CS_Agent to help to process an early renewal, you need to engage them by submitting a ticket:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
    (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there