Can't login to App.....Stuck in login loop September 10 2025

[jwreid]

Can't login due to login loop. Getting frustrated.

[hTideGnow]

hi @jwreid 

but can you at least login via the browser?

for app login, uninstall the app, and clear browser cache on your phone for the default browser (the app uses the default browser for login process), then reboot phone and reinstall the app

[hairbag1]

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@jwreid wrote:

I am not interested in logging in thru browser. I want to use the app as intended.

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your can re-fresh browser in app by "pulling down" the screen. 

[jwreid]

I am not interested in logging in thru browser. I want to use the app as intended.

[hTideGnow]

hi @jwreid 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using  direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage