Entered an incorrect ESN/MEID, help!

[meech727]

Hello,

I am leaving Bell and switching to Public Mobile. Looks like I messed up the IMEI and now the number is (sorta) stuck. I have access to data and I can call using the phone number I ported from bell, but only the bell sim can receive phone calls.

Over an hour ago I received a text saying that I will be contacted shortly, but I have yet to hear anything. Is there a number I can contact or a way I can reset the phone porting process? Chat bot isn't helping.

Thanks.

[bingjiezhang]

Could you message the TELUS team porting phone number to me as well? I had the same issue as OP. 

[Dunkman · Accepted solution]

@meech727 

Looks like that your port was no completed properly.  We usually recommend using account number (instead of IME).  

I will private message you the Telus team porting phone number. This number is only used for porting issues.