cancel
Showing results for 
Search instead for 
Did you mean: 

Suddenly getting "Not registered on network" error

BytheBay
Great Neighbour / Super Voisin

I have been with Public Mobile for years (Long enough to be royally pi$$ed about the rewards being clawed back) Same number. No changes. Suddenly this afternoon I lost phone service. It keeps saying "Not registered on network."  Texts bounce back. Is this somehting to do with the clawback? Are they disconnecting long-term customers?

4 REPLIES 4

BytheBay
Great Neighbour / Super Voisin

Hello. I did do that yesterday, along with removing and replacing the SIM - No joy. But today it's working again, so  I assume it was a Public Mobile issue. (I do wish  the company had sent a meesage saying there would be a disruption. I would have just waited and saved a lot of stress and fiddling about!) Cheers!

Phil_Adelphus
Mayor / Maire

@BytheBay Have you tried restarting the phone?

BytheBay
Great Neighbour / Super Voisin

Sorry, don't know what a bank charge back is. Definitely didn't ask for one.

hTideGnow
Mayor / Maire

hi @BytheBay you didn't ask bank for charge back, did you?

from another phone, call 1-855-4PUBLIC , check if your accounts still active 

pull your sim card and reinsert, or if you have another phone, better test the PM sim there 

Need Help? Let's chat.