HI @PG11
the easy way is to just disable the automatic payment without removing the credit card. You can login My Account, Payment page and then click Manage Subscription and disable the toggle Subscribed there
but if you want to really remove the card, you need support agent to help
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
