01-16-2021 11:10 AM - edited 01-05-2022 04:53 PM
Can I get the January free month plus data promotion after activation? I activated just a few days ago.
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01-26-2021 07:02 PM
01-26-2021 07:00 PM
does the 5gb addon each month month ? or is it just single use and if used up irs gone ?
01-16-2021 12:33 PM
As already mentioned its possible. Most importantly sign up your email address. The moderators are very busy right now it would be better to wait and see if the system applies it automatically. Once you enter your email address you will get a pop up confirmation.
In the next week you should recieve an email reminder/ confirmation to activate your service.
If you signed up for a $25+ plan you should have 5gb of add on data added to your account around day 8 or 9 but the terms say "within 30 days" so dont worry too much at this point.
I have a friend I helped activate on Dec. 31st. We did everything correctly and he still hasnt recieved anything other than his $10 bonus referral credit. If you have not recieved one or both of the credits by day 25 of your 30 day cycle contact the moderators then and ask for it to be added. By then they will have cleared the backlog and more importantly they will have been able to dedicate their time to urgent issues like customers whose services are not working or their phone number porting didnt complete. (They will probably be a little more relaxed and less stressed when you ask!)
Follow the instructions above to contact the moderators.
01-16-2021 11:31 AM
Here’s when and how to contact the Moderator Team:
01-16-2021 11:25 AM
If you did not sign up your email address, you did not meet the criteria. However you are not the only one. Sign up your email address immediately and see what happens in the next 30 days. If you do not receive the credits, you can contact moderator. According to others on the forum, moderators have been helping customers with the credits.