Hi,
When my PM phone was supported by the former voicemail system, it rang 4 times before the incoming call was forwarded to voicemail. I didn't regard 4 rings as sufficient; as a result, I increased the number to the maximum allowable, namely, 5.
When the new voicemail system was implemented, I wanted to ensure that my phone would still ring 5 times before calls were directed to voicemail. To my surprise, only 2 rings were necessary before a call would be forwarded.
It's possible that the new system is forwarding calls to voicemail after only 2 rings when someone calls you.
The following applies to Android devices; other phones may or may not be similarly affected:
1: If you wish to know how many rings are necessary before a call is sent to voicemail, you can either call your PM phone from a non-PM one, or you can enter *#61# in your PM phone's dialer.
2: After learning the above, and, if you wish to increase or decrease the number of rings, enter in your phone's dialer **61*+1(your 10-digit regional voicemail number without spaces)*11*30#. In this example, 30 represents 30 seconds, which equals 5 rings, the maximum allowable. If you want 4 rings, change 30 to 25, and so forth.
FYI.
