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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9681 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20428 Views
  • 180 replies
  • 24 Bravos

Resolved! Joint accounts

Is it possible for a married couple to join together in 1 account but have separate phone numbers?

PandaQueen by Good Citizen / Bon Citoyen
  • 185 Views
  • 2 replies
  • 0 Bravos

Resolved! Bonus points

My wife just switched to PM but we saw no place to add my number. How do I correct it now?

Calladine by Great Neighbour / Super Voisin
  • 221 Views
  • 3 replies
  • 0 Bravos

Esim transfer

I just started new esim plan & want to keep it but my phone has a hardware problem. What can I do?

galaxysurfer by Good Citizen / Bon Citoyen
  • 642 Views
  • 12 replies
  • 0 Bravos

Resolved! Account

Posting for a family member...Account was set up last year with an eastlink email, and the eversafe ID was linked to his phone number.  The family member has lost his phone, so when trying to log in to pause his service he cant get past the authentic...

le3 by Great Neighbour / Super Voisin
  • 184 Views
  • 3 replies
  • 1 Bravos

5G Network Mode - Not available Help

Hello,I have switched to the 5G subscription plan however the service has yet to enable the 5G option Network Mode so that my phone can connect to it. Phone does support 5G and tested it with another carrier which enabled the 5G option. Please help m...

Gjraps by Good Citizen / Bon Citoyen
  • 1670 Views
  • 22 replies
  • 1 Bravos

Subscribing

I am having difficuly subscribing.. I have my payment made,...SIM number added, but need to port my number and cannot get to chat with an actual person ...only the chatbot. How do I get someone to help me?

RhondaLamkin by Great Neighbour / Super Voisin
  • 112 Views
  • 3 replies
  • 0 Bravos

Getting out of the activation circle

How do I get out of the activation cycle.  Every time I log in it asks me if I want to continue to activate or go to login.I am an account holder/have already activated and have logged in at this point. The cycle gives me 2 options 1. go through and ...

Crank by Good Citizen / Bon Citoyen
  • 211 Views
  • 4 replies
  • 2 Bravos

Crappy Customer Interface

Logging in gets one to the standard page not showing you the detail of an account.I want to change the plan I have and it has me in this perpetual loop.  This is a subpar experience.  The logic is awful.  Even when you sign in it still says sign in i...

Crank by Good Citizen / Bon Citoyen
  • 312 Views
  • 7 replies
  • 3 Bravos

porting a number

I ported a number from koodo home phone (cellular system) to Public mobile on Sunday (yesterday)nothing happened so far,  my public mobile phone went silence ,no data no dial tone to dial.my public mobile my account shows ported number correctly. any...

Inthup by Good Citizen / Bon Citoyen
  • 158 Views
  • 3 replies
  • 1 Bravos

Public mobile continues to be pathetic

So I had to create a ticket with a CS agent to resolve a problem.I log in with my email address and password, then Public mobile sends a code to my phone by SMS, and I have to type in that code to complete the login process. Then I can create the tic...

chrest3 by Great Neighbour / Super Voisin
  • 247 Views
  • 4 replies
  • 2 Bravos

When calling a certain #, the phone will just hang up

I've only noticed this with Public Mobile provider: when I call my work, after 7 rings, the voice-mail is programmed to kick in and you can leave a message. However, when trying with a Samsung and Apple phone who's provider is PM (Public Mobile), it ...

KS12 by Great Neighbour / Super Voisin
  • 155 Views
  • 5 replies
  • 2 Bravos

Payment

Hi, I am having trouble making a payment to my plan. I cannot login to my account.  I have reset my password,  however I still cannot gain access. I have called *611 and have no idea what the account PIN is found... I simply wish to make a payment. P...

Deana27 by Great Neighbour / Super Voisin
  • 106 Views
  • 2 replies
  • 1 Bravos

Without notification my phone phone number is locked?

What on earth is happening? !y phone is now inaccessible via the phon number hen I dial in, and no one tells me this? This is unacceptable. Dangerous as well, should someone need to reach me un an emergency. What is the fix? How can this be mitigated...

Resolved! Koodo Port In.

I have one line with Koodo Pre-Paid that has been covered by Friend Referral credit for a few months however now all those Account Funds are used up and I don't have anyone coming to switch to Koodo since Public's Plans are way better and everyone co...

Priority by Deputy Mayor / Adjoint au Maire
  • 358 Views
  • 8 replies
  • 0 Bravos

Resolved! Call forwarding - unexpected response from network

Hi,My husband and I both have a Motorola One 5G phones, and we both have the same plan (separate accounts) the unlimited Canada wide talk/text and 1 gig of data.  Recently we moved to a neighbourhood where the Telus cell service is weak (we can get t...

AKC by Great Neighbour / Super Voisin
  • 1367 Views
  • 4 replies
  • 1 Bravos

Resolved! Login Issue

Every time I try to log in, it brings me to a "Let's complete your activation" page but I already have a SIM card with a public mobile plan. It does not let me continue to my account in any way. The two buttons provided on this page are "resume activ...

john_smith1 by Great Neighbour / Super Voisin
  • 536 Views
  • 4 replies
  • 1 Bravos

Postal Code Not Recognized

I am trying to start a new subscription with an eSim. When I was trying to make a payment, the system didn't recognize my postal code in Manitoba and showed me the following error message. I double checked to make sure the province was set correctly....

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SeanXW by Good Citizen / Bon Citoyen
  • 1444 Views
  • 19 replies
  • 1 Bravos

Resolved! Missing Post.

I had a post regarding 'First Payment issue' it's completely dissapeared now. Where did it go?No explanation, and no traces when it was a legitimate issue..

Priority by Deputy Mayor / Adjoint au Maire
  • 11746 Views
  • 24 replies
  • 0 Bravos

Lost SIM card

I lost my SIM card while travelling abroad.  I have a replacement SIM card.  However, I can’t seems to activate my new SIM card .  I don’t have Eversafe so it does not send my security code to my email address.  What options do I have?  I have talked...

Lori8 by Great Neighbour / Super Voisin
  • 160 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting from Rogers to PM

Hi,i availed the 45 monthly 5g subscription few hours ago. I received the text from Rogers, replied YES to the porting, then PM sent me a message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorr...

Tonsky by Great Neighbour / Super Voisin
  • 585 Views
  • 2 replies
  • 0 Bravos

Issues in transferring number from freedom to public mobile

Hey Public Mobile community! Appreciate any help you guys can offer on the following:- I was with freedom mobile until last month. I requested to transfer my number to public mobile.-  However when public mobile sent me a confirmation text to my free...

Tianaatapattu by Great Neighbour / Super Voisin
  • 241 Views
  • 8 replies
  • 1 Bravos

Resolved! Switching from 3G to 4G or 5G

Hello everyone,  I am considering upgrading my current plan. I currently have a 3Gb plan at 3G every 30 days. My question is if switch to another plan at 4G or 5G, will I lose the monthly discount I have? I have been a member since 2019 and I have 4 ...

karen_z by Good Citizen / Bon Citoyen
  • 372 Views
  • 10 replies
  • 2 Bravos

Resolved! Can't reply to any post

Last week I had trouble with one of my accounts so I had to contact the moderators. I had to make a new community nickname so after it got resolved I asked about getting my old nickname back.  They switched it back but now when  I see a post and clic...

GR by Mayor / Maire
  • 395 Views
  • 2 replies
  • 2 Bravos

Can't hear each other on calls

For some reason when I receive calls from certain people (seems to be telus/public mobile customers)the phone rings but we can't hear each other. Some times when I restart the phone it works but it's been happening a lot. It's this a sim card issue d...

HeatherPe by Great Neighbour / Super Voisin
  • 225 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation and app issues

I can't seem to get to the self serve portal on the public mobile app. The farthest I've gotten is to add my username and password which just reroutes me back to a blank login page. I am trying to activate my subscription (which I've already paid for...

mobileuser333 by Great Neighbour / Super Voisin
  • 262 Views
  • 5 replies
  • 1 Bravos

Sending safeID to old number

Did I seriously give up my old network to join this dumb ? 3 days trying to get into my account you’re sending codes to a number that’s 30years old …  no live chat no phone number 

tomkw1975 by Good Citizen / Bon Citoyen
  • 353 Views
  • 14 replies
  • 2 Bravos

Resolved! Rewards

I've added on 3 gigs of data before in rewards and they never expired. This time it shows they expire after 30 days. Can this transaction be canceled? 

DH60 by Great Neighbour / Super Voisin
  • 231 Views
  • 5 replies
  • 1 Bravos
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