Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to add a 2nd phone line. I enter a new email address different from my regular one for My Account to register a New Account. I tried 2 different of my other email addresses. Eversafe says 'Already Registered' and won't let me go on.How ca...
Can someone please give me the number to call to have the port request resent? Virgin acknowledged that I approved the request but they cancelled it anyway. Right now I have the Public SIM in my phone and of course can't receive texts or calls. Every...
itinerancy in USA I got the money in the account the system won't hook me up
My mother is a public mobile customer and she cannot remember her 4 digit code number. She does not have an email account with public mobile. Is there somewhere in Toronto she can go for customer service?
Do I need a new sim card when I change to a 5g plan?
Hi, I use $39/20GB 4G and whenever I have plan to visit US, I switch back to $50 40G US-CAN plan. I got plan to visit US next month and went in to subscription page. I don't see the $50 plan. only the $65/60GB US-CAN plan is showing, neither any othe...
I'm stuck again. Every year I start with a US Roaming package and when it expires 15 days later I try to add another one. Everything looks fine - payment to credit card on file and even a confirmation but it doesn't go through and somehow the payme...
So I purchased 3gb of data only to realize that I lose it at the end of the month th so my last day was today October 31st. I assumed I had until 11:59pm. I used a bit of data on my way to work at 3pm, but when I left work at 9pm and stopped at IGA t...
Hello,Can someone help me please?I presently have a subscription of 250 MB& 100 minutes Canada talk wide.I received a message about 1 GB for $15 which I thought will just increase my subscription. But now I am paying 2 subscriptions. I need your canc...
Why do I always need a code to sign in
I am asking on behalf of a friend. The email that is set up with public mobile is no longer active and they have also changed their phone number. When they try to login to update their credit card information the dual authentication won't work as th...
Hey everyone, I was talking to a friend, who told me about PM & I ported from Fido to PM He mentioned that he gets discounts (dollar points) every month due to the older system of dollar discounts vs the new system where you have to add it to a disco...
I have done all that & still not receiving calls or texts
I’m getting all the way to the payment step and it’s giving an error code saying payment has been taken but something is up with my account. I’ve tried incognito, clearing caches everything but nothing seems to work. Apprehensive to keep submitting p...
I went through the whole process of transfering mynumber from my old carrier to Public Mobile in Self Service.I recieved a text from my old Carrier for authorization to port out by responding YES to the text. At the same time, I recieved a text messa...
Hi, I was going to purchase the above add on, and this message appeared. I am worried it may affect my plan. And someone posted 3 hours ago that her US add on didn't work.Anyone has advice about the add on? Thank you.
Hi could someone give me a call or message about how to port my number out @CS_Agent , I’m having trouble receiving the text messages to allow me to port out
So today I got a text message saying I had used 100% of the data in my 15GB plan. I found that strange because my data had been refilled 4 days ago. When I looked at the message I realized another one had been sent 25 minutes before the last one that...
After guessing what way to go and still not clearly see where you "update" or "change" a credit card. I tried twice and got this. This card arrived in the mail today and needs to be "activated" by making a purchase using the PIN#. Is that why it w...
Hi, is it easy to change my eSIM, if i buy my self a new iphone??regards
I recently changed my plan now my call waiting isn't working. PLEASE HELP!!
I try to activate my account online, but it isn't work, and pay the cost a lot of times, so I want to refund the money (update by Softech: deleted screenshot from post as some personal info there)
I'm paying $39 for 20gigs and the price just went down to $34...but only for new activations. Is there a way for existing, loyal customers to lower their bill as well? Seems unfair to punish us!
Hello @CS_Agent I am a new customer. Just signed up for the $34 plan that ends today. It got through the payment, but then gave an unexpected error. I am trying to port over from Fido.New customer -- never topped up, etc.Please help. Thanks.
Hi, I just bought a plan that I don’t wish to activate. How can I cancel it and get a full refund?
My phone does not work in US even after I purchased proper add on
How much data does my current plan offer. I pay $117 every 90 days. I can't find that info anywhere on this site.Thanks to all for your help
Hi. I am a new subscriber to PM. I have been reading the forum over the past few days as I waited for my SIM card to arrive and I was quite worried about how the activation process would go.I just want to say it was a simple 5 minute process and the ...
I have been with PM for almost 1 year. I understand that I get a discount of $1/month or 1 point/year. How do I inform PM of my choice?
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