Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I’ve been seeing this plan circulating on news outlets, but I cannot see that plan in my options. I am a current subscriber and the information I have found notes that it’s not exclusive to new customers. Can you help me find this plan? Or if the...
Keep getting message too many attempts account locked. This has persisted for weeks. I want to cancel her subscription but I need an account # but can't get the account because I am Locked out
Hi all. I found my old SIM card for PM and want to reuse it for my activation of the new plan I purchased. It says that it is already in use. 1. Question is how can I activate it?2. Once I activate it can I get PM to reimburse me for the new SIM card...
I donot Receive call and any messages my phone my call going to direct voice messages I tomuch tide slove my problem out going call work properly 4 days I have public mobile service I am not able to receive call and any messages
I want my money back. Problem with activation
I havent been able to log into my acocunt since brining over my account to public mobile from telus
I referred a friend. we opened an account, bought a sim card. Paid the subscription.For some reason he cannot download the app to complete the activation. I think his android tablet may be too old. I read that I can complete the process for him but c...
ok when my sister tried to set up her new PM acct she took her Rogers sim card out to soon and the transfer was not completed. So now she doesn't know how to cancel her Rogers account and have pm as her carrier. Now we see she hasn't transferred her ...
Hi.I want to become a customer of Public Mobile. Is my Samsung Galaxy a5 (2017) compatible with the network?I tried to submit a ticket but the system won't let me. It says that all of the fields need to be completed. I've completed everything but it ...
How can I access my account?
I would like to transfer my paid subscription to my physical sim. My current phone is not e sim compatible and i already paid for the subscription. I have a physical sim now, I need help transfer the service.
Hi. Recently signed up for the Canada/USA,( switched from Rogers Can/USA), and on my first trip across the border it shows between 3-4 bars in 5g but could not get data to work at all. I checked that cell data was turned on. I am using a public esim...
I don't receive the text with temporary password
trying to access myaccount. eversafe looking for confirmation so cant access myaccount. downloaded esim but screwed up service transfer from bell. bell sim card removed. rying to activate public mobile but cant get into myaccount .. . esim downlo...
How do I re activate a number owned by PM?
Helping someone who wants to switch from Koodo postpaid to Public to take advantage of current deals on plans that include Mexico. Problem is that he's in Mexico now. His phone supports e-SIM but I guess he won't be able to respond to Koodo's portin...
My subscription is supposed to have Unlimited Canada-U.S wide minutes, but my calls aren't working. Anytime I go to dial a number it automatically disconnects before beginning. Numbers that are stored in my phone and worked fine in Canada. My data i...
What to do?
I see there are no add ones for travel to Caribbean, I will purchase a SIM card on Amazon before I go. It is described as 25MB - data only. Will I be able to send/receive texts from people I’m travelling with, and people in Canada?
My data is ending soon. I used up 5gb out of 6gb. And subscription renews on dec 28 but i need my data now. Can I unsubscribe and then subscribe again so that my data plan starts again with 0 gb?
In the app's activation page (step 6), the only two options I have are: "log out", and "get support".How do I activate again?
I was on the $34 for 50 GB plan, and saw the new $35 for 75gb boxing week promo and decided to switch to that on my next billing cycle. This morning though, I woke up, and saw that on the public mobile app, it was acting like I never made the switch....
I've been looking on PM website the new plans as well the most basic ones, $15 and $19.My question is, why aren't available on my subscription?Before I was able to see the exactly the same offers at the web as well at the app. Now are hidden, selecte...
Moved to French support
HelloI would like to change my plan to 75gb/5g/1000 mins intl call for 35$/Month.It says for new activation only but can you please assist me to have this better plan? thanksNoel
Can I please have a refund for an add on entry done 2x.
New account. Subscription not working after paying for the first month.
Himy number ported over fine but when i press 1 to get voicemail it asks for voicemail number.I googled and found Manitba numer and when i enter it the message is field cannot be updated.ive read something in backend is required. please advisetom. ...
Is there a way to get boxing week deals that are priced better than the plan I have already?
