[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I get a refund?
Hi, I've signed up and had issues with eSim activation. I needed to set up a number quick so I had to set up with another provider. How can I get a refund on my activation/account?Thank you.
Phone Not Working
My plan was automatically renewed in October but today I’m not able to make any outgoing calls
I thought I was charge for my main subscription and addon and by accident discontinued my subscripti
Due to very confusing web site that shows as two separate charges, I think I have discontinued my service. it looks like this: I don't have an access to my previous bills!!! what a joke! I have this message: and the following, if anyone can clarify i...
My plan is on hold but I want to automatically renew it before it expires, how can I do that?
My plan is on hold but I want to automatically renew it before it expires (90 days), how can I do that? Or if I pay ahead of time will it change my renewal date to today?
login
changed email address today it thinks i want to resumne an activation with the new email address.I tried to login with the old address and that does not worki already have an account
Resolved! i dont know the email i setup my son's acct under
I setup my sons acct on Public a few months ago and its working fine. however i am unable to access the app or login online as I do not remember the email address i used when i set it up for him. how can I find out the right address to use for loggin...
Mobile Outage in Vancouver and Calgary
HI All, Please note that there is currently some mobile service degradation in Vancouver (since Nov 4 @ 5:38PM) and Calgary (since today @ 11:46AM)They are both under investigation with no ETA. If you experiencing issue, reboot your phone every hour...
Re: Stream+ with Disney, Netflix, Prime
I'm having money taken out of my account I can't log in to cancel anyone know how
Network Down In Calgary?
Is the network down in Calgary? I just recently switched over from a physical sim to an esim. Everything has been fine for the last 24 hours and then this morning, I no longer have service.
I'm trying to change sim number
I'm trying to change sim number as my old one was lost to a fireThe new sim number is.##########
95% data used, just 6 days into plan
Helloi I have an issue with two accounts both mine and my wife’s accounts are showing 95% data used in just 6 days. she’s on 45Gb and I’m on 60Gb plansour usage didn’t changeis there an issue with the system?
Phone Number and DATA not working
I activated my phone number 2h ago. Turned off and turned back home still doesn’t work. Transferred from Telus.
Resolved! Help getting account back
Wife had her email compromised. We wiped her phone and exchanged it back with Apple. Now trying to set up a new phone with her current PM number but cannot do so as do not have access to email set up with PM nor is her number active. To log into emai...
Status of my ticket ...
opened a ticket to get my PUK code at 8am this morning but hasn't heard anything back then, it's been 4 hours and am not able to use my phone... what should I do. Open other ticket? I didn't even get an email notification for my ticket , i have only ...
Community user name
How do I change my community name?
Data not working
I have already subscribed but today is the last day but data is not working edited by computergeek541: changed category label as discussion isn't related to Community
Porting number from Fizz to Public didn't go through
Quick question. When you try to enter the account number, and it doesn't work, do you get to try again, or do you have to contact PM in order to try again? Thanks!
Didn't receive public Mobile sim card
I had ordered public Mobile sim card on 7th October. But it is not delivered due to Canada Post issue. Will I get refund for that? If yes when we can expect. edited by computergeek541: changed category labels as discussion isn't related to Community
Why can’t I make 1-800, 1-855 etc. calls?
Every time I try to place a toll-free call it is rejected and I am told to contact my service provider. How is this to be resolved?
Canada US long distance calling 1000 minutes for 15$ how to select and purchase this plan
Dear Sir,I attempted to add 1000 minutes Canada US calling but could not find this add on which I have been purchasing regularly. Where can I find this add on? Sincerely,Susan
Resolved! US Roaming
I am in the US. I buy the 15 day US Roaming Talk & Text Add-on.Why do I have to be connected to a WiFi in order to receive text messages? My wife has the same plan. We can phone each other without wifi but we cannot text each other. Even in the same ...
Keep my old phone number after placing a sim card already
Hello, my girlfriend registered for PM for the first time two days ago and she already placed an order for a physical SIM card and now she changes her mind and wants to transfer her current phone number to PM. Is it still possible to do this?Thank yo...
Phone Dropping Calls
I bought a refurbished Samsung S23 - upgraded from Samsung S10.I just took the SIM card from my S10 and put it in my S23 - everything seems to be working fine except calls drop constantly whether incoming or outgoing. Sometimes I can talk for a minu...
i changed my profile email and now cannot log into account please advise
Fried SIM?
I don't believe I inserted the sim while power was powered on into any phones that I have. However, the sim is not recognized on 3 different phones suggesting the sim is fried.The standard procedure is: turn off device, insert sim, power phone off. I...
Resolved! How to Install New SIM Card in iPhone 6s
I bought a Public Mobile SIM card on amazon. It arrived this evening. I installed it in my iPhone 6s, scanned the QR code, installed the Public Mobile App. The SIM card says No Service and I have no idea what I'm supposed to do next. The App was conf...
Lost my simcard
Hi, I am having the same trouble. My SIM card isn’t working and I don’t have an option to purchase eSIM, there is no option for it (see screenshot). Select a sim button is not clickable.
