Community

Voicemail Boxes

Is it normal to be able to “access another mailbox “ prompt when check for messages?

ported wrong number

I ported the wrong number by mistake when setting up my phone. How can I fix it?Thanks in advance

Forgot email address and password

My login credentials are invalid 

Error Updating Profile

I am having trouble trying submitting a ticket. It brings me over to a screen where it asks for a nickname. When I put a name in, it tells me that there is an error updating my profile. Anyone else have this problem?

credit card

how yo cancel my credit card information?

Ran out of Data and 10 days to go, can i upgrade to new plan & pay difference now

HelloI ran out of my 6gb data and plan renews on Sep 6th. Am i able to upgrade my plan now by paying the difference in $  and getting 20 gb ( new plan) - 6gb (old plan) = 14 gb till Sep 6th.  Starting Sep 6th new plan on renewal. Please let me know i...

Link to Request Support Ticket for PUK Code Leads Back to AI Support

My SIM is locked. I see there is a process to request a PUK code through a service ticket. However, when I click the link to go and create a service ticket, it leads me back to the generic support screens. Right now it's a circular path and I cannot ...

I am having 5G but internet was super slow

I was unable to view or share the insta stories I have been tagged and it kept on saying that I have a connection problem. I was able to view the message in insta thst said I am tagged in a photo but when I clicked it,it says I am having connection i...

Add ons

I’m going to Ireland and roaming and text how can I get this

Cant complete account set up process on iphone

Created an account, chose a subcription, paid for it and now unable to complete info step to port existing number over and finalize. Have rebooted phone, reinstalled public mobile app. Nothing works. Created a tickwt for help but honestly after wasti...

New account

 I opened an account today ( within the last 6 hrs) and discovered my watch plan isn’t supported so have requested to return to my original carrier . Given that this was opened erroneously by myself will I be able to request a reimbursement of the pr...

Account Login

We have a few accounts with public mobile, I need to update payment information and the email and password do not match, not sure what email address this account is on.  Can I reset my email to access this account?

how to recover an email to use for another public mobile account

Why does PM not give me 5G when I'm in Metro Vancouver?

I went with the lowest tier plan with PM until they changed their loyalty program and upgraded to the Can/MEX/US 5G plan in December. I've only ever gotten LTE or LTE+ despite my phone being set to preferred 5G.Having never had mobile internet previo...

my activation was unsuccessful - need help

I am trying to activate my new SIM card, but was unsuccessful. please help.

Public Mobile provides terrible support services

Can’t get resolution. Have spent hours and days on this. Multiple service tickets. My son, needing to have a working phone with data, may not have one for his college orientation day tomorrow.Do not go with Public Mobile if you expect any kind of tim...

E-sim transfer

Hello I changed my phone so I want to transfer my esim can you please help me with thatthanks,

Cancel my account

Please tell me how I can cancel my account.   

Phone Number Compromised and Unable to Use new SIM

Hello,My home work was compromised which led to all of my accounts credentials leaked as a result my current phone attached to my Public Mobile phone does not work.I'm wondering what are the necessary recovery process for me to regain control over my...

Refund credit card

I made a wrong payment on my card a few days ago. Could you please issue a refund?  

Need help to sim change, unable to access my Google or PM acct to reclaim my phone number! :(

Hi, so I made this community account because I can't access my other one or login to my account to change my sim card, without my cell phone I can't login to my Google account because when I login it sends a text with a 6 digit code to my phone to ve...

e-Sim didn't activate on phone I cannot login to my account as sms is going to new phone number

I was setting up my new account with new phone number.  I activated and paid for the new plan and e-sim.  E-sim tried to download but it errored out.  I cannot log into my account as when I do it tries to send a verification SMS to my new phone numbe...

Award purchase not added to account

Hi, I used my reward points to by 1GB of data over 24hrs ago, but it has not been added to my account and my account still shows the original data allotted being used up.My rewards points are down so it must have went through. How do I get the reward...

No data

I used the same SIM card from my old phone and I am not able to get any data. Both phones are Android. I upgraded my plan for more data, more talk and text and wider coverage . Seems only thing missing is the data. This phone is a UMIDIGI G9 series  ...

Esim for business - explain it to me like I'm 5

Hi all,  I am interested in learning about esims to use as a separate business line, as my current free app isn't cutting it.  1. If I purchase the esim on my old phone (iphone and get a new iphone (16e) will there be issues transferring it?2. Do I ...

Help with calling Directory Assistance

Recently I tried calling Directory Assistance by dialing '411' but received msg that the call could not be completed. I then tried dialing zero & received the same message. How does one contact Directory Assistance on Public Mobile?? Thanks for the h...