Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I followed the steps to activate but after I got the text to restart my phone to complete process, it now says the esim is not activated? Any ideas?
Trying to simply Update my Credit Card Info is a convoluted horror story on this Site so far. I can find no way to do this.The ChatBot is useless. It gave me 'Tips', not a 'How To' as I asked it.There is no Option to do so in My Account where it woul...
3 weeks and counting and no SIM card. I'm also getting 404 errors when trying to create a support ticket. At this point I'd just like to wash my hands of Public Mobile. Is there anyway to get refund on my initial payment?
Hi, guys, is it possible to use an old expired SIM card for a new number? I have an old SIM card from Public, but the number has expired since I haven’t used it for 8 months now. Is it possible to register a new number with the same SIM card, or do I...
I am getting a forbidden A1 and sometimes an unauthorized when trying to enter the self serve portal. I recently just signed up and need to port my number over.
My subscription was onhold in 24 December,i resumed my subscription just now(27 December) just for transfering my number to another provider, it took me only 5 minutes to accomplish the transfer, and it charged me the whole month fee, can i have it r...
Hello, I purchased a prepaid plan with esim activation earlier today and intended to port a number from Bell. During the process, payment was successful and i downloaded the Public mobile app to activate, upload esim and port my Bell number. I have ...
Hi, I downloaded the PM app on new iPhone15 Pro Max but the login page does not load.it also does not load on the safari browser. It is loading on other iphones though.Can anyone suggest a solution. seems like there is issue with iPhone15 or its sett...
How do you view your new posts after sending? I have done 1 post 3 times but can't see it, that's why I re-did and submitted multiple times
I only activated my new service 40 GB for $34 about a week ago and now they are showing offers 50 GB for $34 and also another plan 40 GB for $29. Their ticket opening feature sucks and errors out. How do I get my new plan adjusted to a better offer? ...
Need to speak with a customer agent for assistance to get into account please.
Data is working off and on but can't even make a ticket... 404 error over and over and over.Cleared cached etc... nothing...Help! I wish so badly I could just Talk To A Human Being
Good afternoon, my wife is using Public as well with the number of ###-###-####. Since she forgets to update the credit card information in the beginning of this month, this month's payment does not go through, therefore, her account is locked, no ca...
How to change from esim to physical sim ???
Hi. My brother passed away on THursday, December 21, 2023. I think Public Mobile was his phone carrier and I would like to cancel his phone with you. Thank you.
Hi I don't why i received a text message from 611 on my phone. i did not do anything on my account.
I see this plan advertised on their website, but cannot see it in self service at the moment as an option. Does anyone else see/not see this plan in self service?
I can't submit any tickets I keep getting error and I can't fix my problem online !! Can someone please call me.
I have already applied for a subscription and payment has been made.But activation on my phone fails.I get a message to contact customer support, but my My Account is locked and I cannot log in.
How to change credit card on account
Sent message 4 times but no answerQuestion: are we able to get the 25 and 24$ plans as it seems some customers on "red flag deals" say you can but luck of which agent you get
Hi, I bought a plan for a young friend who no longer has the phone. She changed the password and forgot what it was. She also lost her gmail account that would reset the password. I would like to pause my credit card auto payment. Would you please gi...
I shopped this Add-Ons extra plan on December 26th due to my trip to the US. However, my flight was cancelled today due to unpredictable forces. Therefore, I want to get a refund for this additional plan since I will stay in Montreal and no longer ne...
Hello,I purchased a new add-on yesterday and I did not have data. Can someone please help me if I have picked the wrong plan. I am in San Diego for another 4 days, when I am outside my hotel, I have no data.
The subject says it all - trying to port my old number from Cityphone Telecommunications to my new PM. I have my Cityphone sim still in the phone, but now my service is "SOS" and I never received the porting request text. Should I be phoning my old p...
HelloCan someone share information and experience of using $65 Plan? Does $65 plan mean the service will work both Canada and USA for making call and using data?
My card expired and I had to replace it as the new payment date is today. I tried to access my account to make the new card on the system but I am rather being as to activate a new subscription. i am not changing my subscription so kindly remove the ...
AS PER USUAL..... THE PUBLIC MOBILE WEBSITE IS COMPLETE DEBACLE AND WON'T LET ME MAKE A PAYMENT ONLINE (EVEN AFTER DAYS OF TRYING)
I couldn't log into my account, so I had password reset. After logging in the account, don't know why I can't see details in my account, instead it shows all the boxing promotions. I purchased a new plan, it seems like I have made a new account, so ...
I think it will be nice if PM do a New Year Promotion to exiting customers since there are so many good plans were promo in the market. How about a 1 time promo to only PM royalty customers who being around for 3+ years. Something like $29 5G 10GB....
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