Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, Two weeks ago I changed my phone number in my Public Mobile account. I was able to receive phone call to my new number and receive call. later I realized that iMessage was sending message from my old phone number.Today I tried rebooting my iPh...
I am porting number from Koodo. I downloaded the app but it says subscription not activated and to contact customer service. The agent advised me to request a public number which I cannot do because the app is just telling me to contact an agent. I h...
I am interested in switching to the $29 , 20GB 5G can-us-mexico promo. I am no able to select it in my subscription tab. How can I make the change?
I just signed up for a new number and got an eSIM for it. My Main number is a physical sim and I hoped to have my Physical SIM as the main number and the eSIM as my second, business number.Yet, when trying to activate my new eSIM through the Public M...
I ported my number last night and everything seems to be working fine (calling/text/data etc.) but I never received a successful porting completion text from Public Mobile. How do I know if the porting transfer has completed and if it was done correc...
I am unable to transfer phone number so I am in limbo at the moment and not able to access my public mobile account. How can I get assigned a new number?
Hello, I'm having a similar issue but I have an eSim. Do I delete my eSim profile and choose a new eSim to see if it works?
Does public offer Wifi calling
I’m traveling to Costa Rica and o assume you can’t use Public there or am I wrong?
Hi. For the past month or two my phone does not receive calls, nor do my outgoing calls work. My account is up to date and active.
I'm having trouble activating the $35/75 GB plan. For whatever reason, the website said my payment failed and I never got an activation Email. Nevertheless, when I log into Eversafe, I see a pending activation. It tells me I need to install the esim,...
If I purchase a plan that has unlimited minutes in US, Canada and Mexico - there will be no roaming fees?
Hi, I’ve recently purchased a second-hand iPhone 15 pro max to replace my current iPhone X. I had no issue switching everything over but when I went to put in my sim in it says sim not supported? I have contacted the original company for the phone, l...
Any reason why the 2 factor auth is only letting me authenticate with a new phone number I haven't even setup through the app yet when trying to use the app to setup the esim on my phone?
Hi there,I did not know that PM changed their point system earlier in 2024, I've been just auto-paying normally, because previously it would auto credit the $ reduction.My question is, my bill was auto-paid on Dec 20, but I have points accumulated th...
Purchased roaming add on. PM shows tiny usage but I get no signal. My wife did the exact same and hers works
I have already placed order yesterday night for two lines. SIM(s) expected to be recived by January 9, 2025. Can I pick-up SIM from local store against the order placed, because I have already paid for the physical SIM at the time of order. Or do I h...
I am trying to sign up for Public Mobile. When I enter my existing SIM card number from my current service provider, Public Mobile says it is invalid. The SIM card # is definitely correct and is Unlocked. It is 20 digits long. Not sure what to do. Ra...
i missed the 90 minutes
My plan description doest clarify if i can call from US to Canada and US to US numbers with no extra roaming charges. I'd like to know if that is the case.
I look after my wife's account, but it is locked and I have been trying to get into it to change the subscription to the $21.00 a month plan with no luck. I use my second email account address for her account access. But no luck the last few days be...
Mom needs to set up service, and if I can communicate with a human at Public Mobile, it would really help.
Just recently received my SIM card. (New service). When I put my SIM card in my phone I get an error message “SIM not provisioned”. My new number has already been assigned to me although I wanted to port my old number. When I try to log into my a...
Hi,I've had multiple lines with PM for a long time. My plan cost went up $7 per month when you cancelled my loyalty. I mean you cancelled my Loyalty discounts thereby cancelling my loyalty.Last week I ported my son to an Annual Plan with a competito...
We just signed my son up for Public Mobile and it’s saying subscription not complete. We then go in to log into his account and it goes into a loop of saying subscription not complete and we’re not even able to login. It just takes us to a blank scre...
What is a ticket when I asked to submit one in?
@CS_Agent trying to activate new account. Esim isn't working, I have a physical sim I want to use but can't restart process and since I am porting over my number I can't get into my account as eversafe keeps sending codes to my number that is in limb...
I am having issues with receiving and sending text messages and phone calls after activating my new esim. The data is working but the service is not. When I checked the esim settings it seems correct. Any advice on this? I can't even login into the p...
