new to PM, eSIM not activating, stuck in loop of email/text OTP

[dave99999]

Hi,

I have newly subscribed and paid.  I opted for the eSim and when I did the activation process, it said that it did not work.  Since then I've been stuck in a loop of trying to log into my new account, being sent a code by email, using that code and then being sent a new TEXT code to my phone, which I do not receive.  And so I'm stuck.  Please advise.

Thanks!

[CSA_PM]

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