Data add-ons not showing but cards being charged

[Muzidolla5]

I’ve been trying to purchase data add-ons and whilst it I’m being charged on my cards it’s not reflecting on my end as it’s saying the purchase did go through. It usually works well but has been very bad the last 24-48 hours. Something going on with the system?!

[Muzidolla5]

Still waiting for a response/solution!!

[Muzidolla5]

I am the customer that is having the issue! 

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[Muzidolla5]

I keep checking the payments history and nothing is showing!! I called my card issuers and both say the payments went through but  nothing’s showing in my account or data increase itself. Also I’ve been with public mobile for 9 years and this is the one of the rare issues I’ve had. My current subscription plan works very well it’s just that I’ve been having wifi issues. Otherwise it works well.

[Dunkman]

@Muzidolla5 

Maybe check the payment history page.  When you got charged, did the funds get used up or did the fund go to available balance?  Ie. do you see extra funds/credit in your account right now

On a side note, if you purchase data add ons frequently, it may be more cost effective to look at what other personalized plans are offered.  Sometimes if you send another $5-10 per month, you get significant more data to use. 

[slusagm]

Check My Account again using browser with incognito mode 

Or if you need PM to check, open a ticket.  Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage