08-29-2025 02:52 PM
Inserted sim card into new phone. Topped up phone for my monthly payment. Why was only half of payment taken and why can't I port over my phone number
08-29-2025 04:33 PM - edited 08-29-2025 04:35 PM
@Seabiscuit wrote:Public to Public
There isn't any option to port from Public Mobile to Public Mobile. A phone number can't be moved from one Public Mobile account to another.
08-29-2025 04:30 PM
Public to Public
08-29-2025 04:14 PM
@Seabiscuit wrote:Inserted sim card into new phone. Topped up phone for my monthly payment. Why was only half of payment taken and why can't I port over my phone number
Are you trying to port into Public Mobile or are you trying to port to another carrier? If you're trying to port to another carrier, the phone number cannot be ported out until your Public Mobile plan has been properly renewed.