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I need my account number to port my phone

carlaBamonte
Great Neighbour / Super Voisin

I have tried all day just to get my account number with you guys to be able to port my phone to another provider , such a awful experience 

4 REPLIES 4

BKNS27
Mayor / Maire

@carlaBamonte 

See if your new carrier will use the IMEI of your phone to port over but alway better to use the account number. So login to your account to get your account number.

Chalupa_Batman
Mayor / Maire

Hey @carlaBamonte Here's an easy way to find it.

How to find my account number

Log into your account and go to Profile on the left hand side.

Chalupa_Batman_0-1711411673107.png

Then on your right hand side you’ll see this…

Chalupa_Batman_1-1711411673233.png

Click on the eye to see your account number.

Created by Chalupa Batman

Sansan
Mayor / Maire

@carlaBamonte

Sign into My Account. 

Click on Manage Eversafe. 

You will see your account number.  Click on the eye logo to reveal full number

If you cannot sign into My Account,  use the chatbot to submit a request to cs agents.

Screenshot_20240314_190028_Samsung Internet.jpg

Shubh2023
Great Citizen / Super Citoyen

You do not have access to your account, either via app or the website? 

Need Help? Let's chat.