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Subscription didn't change on renewal

Lae
Great Neighbour / Super Voisin

My subscription renewed yesterday it was supposed to change to $34 50gb plan but it still says I have 30gb plan.

2 REPLIES 2

DennyCrane
Mayor / Maire

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What got charged?

fixin
Deputy Mayor / Adjoint au Maire

@Lae - Please contact CS_Agent to get this resolved with:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

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