US Canada Plan

[Winston416]

Hi, 

I would like to change my current plan to the Canada-US 5G 75GB for $40/mo
I have previously requested but the plan was not available at the time. 

Best regards,

Winston

[Winston416]

Thanks Handy1 but it wasn't showing that option for me for some reason. What did work was the recommendation from softech and I was able to change it and take effect in my next billing cycle. 

Thank you both!!

[Phil_Adelphus]

@Winston416   If you're still not seeing it in your subscription changes section contact customer service by private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or tap your avatar for Messages.

[Handy1]

@Winston416  Close to the top left of screen when you first log into your account do you not see change subscription? Click it and you will see the plans available 

[Winston416]

Unfortunately it does not allow me to do so for the plan that they have. It only provides me with adding us roaming but no subscription change. 

[softech · Accepted solution]

@Winston416 

it is now available for everyone.  Just login My Account, go to Change Subscription page and you should see it there. 
https://myaccount.publicmobile.ca/en/account/plan/change-plan

** if you don't see the plan, try login again using Incognito mode

As usual, we suggest to choose Change on renewal to avoid losing money from early plan change

[Handy1]

@Winston416  Log into you account and go to subscription add on page / change plan and select the plan . Set it to charge for next renewal so you don’t lose money on your current cycle 

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle