Account lockout

[Skcudym1]

My wife has her account locked now for several days and I can not get in even with new passwords. It just won't let us back in keeps says account locked try again in one hour. V

[BKNS27]

@Skcudym1 

Just curious if your wife created a Eversafe ID if she is longtime member.

Click on Sign Up before login to her account.

 
If an ID was created then you need to contact a CS_Agent by private messaging between the hours of 9:00am to 10:00pm EST.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Skcudym1]

No didn't work in the app either

[will13am]

@Skcudym1 , try ignoring that warning and login using the app, good chance it will work.  

[Handy1]

@Skcudym1  Since you tried changing password and have already waited the full hour please submit ticket with support to help k you regain access  . Use this direct link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

HI @Skcudym1 

Maybe cache problem.  This issue usually resolvable if you use Incognito/Private/Secret mode on your browser to login again.  Please try

if that does not help, submit a ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437