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Melatonin1036 · 05-04-2024

I logged in to renew my subscription and decided to go with a lower plan. I had $7 in my account already. I topped up the money in my account before I decided to change plans, And then I selected the $29 a month plan and confirmed my purchase . But n...

Melatonin1036 · 09-20-2023

I had the three month plan. And I guess didn't have enough on my credit card at the time it went through. So I came online and put through the payment of 147.77 on Sept 15th but my service didn't come on. So I went back into the system, and it was te...

Melatonin1036 · 09-19-2023

I accidentally didn't have enough money in my credit card. When my subscription date came up, I added money and then went on the website to start my subscription up again. This was on September 16th. The money has been taken off my credit card but my...

Melatonin1036 · 05-07-2024

Both the $29 and the $45 charges have posted to my credit card. I submitted a ticket on Saturday and still have not heard back from anyone and it's Tuesday.

Melatonin1036 · 05-04-2024

I just went back in to view my subscription overview and it's telling me I have the $29 plan so I'm confused as to why I was charged for the $45 one when that's not what I have. Here are the screenshots of when I first purchased the $29 plan and you ...

Melatonin1036 · 09-20-2023

I don't know what happened. I thought I just renewed my normal plan and then the services didn't come back. So I went online again and I guess with the new site I thought I was being forced to change my plan and now it's charged me for two different ...

Melatonin1036 · 09-19-2023

Okay so I was able to find available funds and there was only $27 in there and I was able to reactivate the phone. But now I'm hoping the $150 from my old subscription is going to fall off of my credit card and I'm not getting double charged because ...

Melatonin1036 · 09-19-2023

Where is the section that I see and available funds? I've looked at overview. It tries to get me to change my subscription which I got stuck into doing on the 16th. So now my subscription has changed. I thought I was being forced to do that. And I've...

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I have been double charged for two different subscriptions

I have been charged 3 times.

Payment already made but services not reactivated

Re: I have been double charged for two different subscriptions

Re: I have been double charged for two different subscriptions

Re: I have been charged 3 times.

Re: Payment already made but services not reactivated

Re: Payment already made but services not reactivated