wrong sim punched in at account activation

[Fuzzy2]

Hi,

I created and account and subscribed yesterday. Apparently, I punched in the wrong sim for transferring my phone number. ( I realized I should have punched in the Physical IMEI from my iPhone,) - instead I punched in the 'available' sim (IMEI2). got a message that sim was wrong, and someone would contact me, but its now been over 24 hrs, and I'm still with my old provider. Please help .

[Handy1]

@Fuzzy2  Are you also porting number in activation ? I’ll send you porting  team number private message and call them start there .also leave you with this direct link to support if they needed also 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod · Accepted solution]

@Fuzzy2 

I will send you the number to the porting department. You will need to provide them with your account number from your previous provider, not the imei.