trying to get my account to except the money on prepaid cards , but it says my plan expired last night ,
now i made a mistake when i made a email or passowrd to log in to public mobile .ca
no cant get my phone to auto renew plan with out logging in ?
can i log in useing phone number
thanks for the help
Go to Solution.
hi you can get your email changed or reset and help with your cc , you need to contact customer service agent
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
type request email change
2. alternatively you can private message them here
check your community envelope for a reply
View solution in original post
you can't Login useing phone number, just email id.
after contact support agent will do change email and set new or temporary password, then use browser from computer,and clear cache and cookies and use one page inPrivate mode,
To Login Page
you will get verification code by email or SMSand inserting the 6 digit number and not press anythingjust wait a 5 second automatically be login,,
if you like to change to new password by yourself go to profile to do it,
and for add credit card then go to payment,,, manage payment method and update card information and save payment.
until you complete set your account, if you like to use vouchers to make payment you can go to any Shell Stations to purchase vouchers
and add it to your account by call *611
once connected press (1) then (1) again and enter the 12 digit PIN #,
or from online to buy it vouchers here: Top-up Public Mobile Recharge
Recharge For Public or recharge.com
Well, now that it's been revived from hours ago...you can enter those prepaid cards (vouchers) using 611 instead of logging in. That way you can restart the service and deal with log in while having service.