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Locked out from my account

Great Neighbour / Super Voisin


i am trying to access my account to add more data. But now I am locked out. I reset my password with the email that I think is linked to my main account, but now I have to wait 3 hours to try again. 3 hours!!?? Seriously…. That is to long when someone has business to get done. Can someone help or suggest what to do?


Mayor / Maire

You can always ask agent for assistance... or wait 3 hours.


To contact CSA-agent, there are 2 methods:

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Model Citizen / Citoyen Modèle


tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

then  Reset Password


and after reset password close all browser, and one page inPrivate mode, To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,