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Everything works... As long as no one calls me!

mlizo
Good Citizen / Bon Citoyen

So I have this public mobile line set up and almost everything works. I can send/recieved texts, I can make calls and data seems to work just fine.

 

 When someone tries to call me, it either rings on their end (my phone doesn't ring) or says that the call can't be completed as dialed... I tried from two different cell phones and a land line...

 

 How does everything but incoming calls work???!!

17 REPLIES 17

Meow
Mayor / Maire

What number other see when they you call them? Is it YOUR number you expect them to see?

Did you recently port your number to PM?

mlizo
Good Citizen / Bon Citoyen

Yes its, when I text from the PM phone it's the right number.

 

 Yes, my wife did port her number from another carrier but that was at least a week ago.

mlizo
Good Citizen / Bon Citoyen

Ok, update. 

 My wife ported her number from fizz to PM but there seems to have had a mess up. So today she asked for it to be ported again and it worked, she now has the right number. She no longer has the fizz sim card so... Does she need to give them a call so they release her number?

darlicious
Mayor / Maire

@mlizo 

Yes she will have to verbally authorize the port request within 90 minutes of requesting the port.

Timer
Model Citizen / Citoyen Modèle

@mlizo 

i will send to you message for phone number to contact Port Team,

 

or open ticket with Customer Support Agent. Chatbot

mlizo
Good Citizen / Bon Citoyen

Ok, I need to contact port team from public mobile... How do I speak with a human being in this company? Do I call the Telus porting team?

mlizo
Good Citizen / Bon Citoyen

So basically I took out my old sim card before getting confirmation and the porting was refused. So I made a new porting request today but my old account was suspended as I stopped paying it.. now I reactivated it and need to contact PM port team to make a new porting request...

 

 I need some Tylenol!

mlizo
Good Citizen / Bon Citoyen

How do I contact someone for porting support? This online business is leading me nowhere 

RossN
Mayor / Maire

@mlizo what do you want to do? port in ,out ? I sent you a pm to reintiate your port check your community envelope for my pm top right corner