Esim activation error

[lewkel067]

I am unable to activate my esim on iPhone 11 it keeps erroring and saying to close tact my carrier. I am in the process of transferring my number however could that be the issue?

[hTideGnow]

hi @lewkel067 iPhone 11 would work.  do yiu already have another esim installed?

anyway submit a ticket with cs agent here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@lewkel067 did you get past the payment screen and phone number choosing? did you only got stuck with app installing esim.? If so, check the email for QR code and see if you can scan it and  manually install it ?

if that does not help, please direct message support for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1 · Accepted solution]

@lewkel067  Here’s how to submit ticket 

private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437