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My account been charge Twice for the month of july

BB15
Great Neighbour / Super Voisin

 

my account from the bank statment show a charge on the 4th of July from Public

However the month of july charge is shownv on the 29th of june . Other charges are as follow:

the month of June, charge in may 30th

the month of may charge on the 1st of may

the month of april charge in march 31th

.... Need to be adjusted Thank you 

 

4 REPLIES 4

softech
Oracle
Oracle

@BB15 

PM is running on 30 days cycle and not monthly. SO, renewal date will keep shifting up one day after a 31 days month

From what you said , I think your current cycle start date was on June 29,  and here are the last couple renewals 

Mar 31, 2023
Apr 30, 2023
May 30, 2023
Jun 29, 2023

Login to My Account and go to Payment History page and you can confirm

https://myaccount.publicmobile.ca/en/account/payment/payment-history

 

and your next couple upcoming renewals :
Jul 29, 2023
Aug 28, 2023
Sep 27, 2023
Oct 27, 2023
Nov 26, 2023
Dec 26, 2023

QekaQ
Good Citizen / Bon Citoyen

Probably best to contact support if you suspect you may have been double charged. However, dates for July may be out of whack due to July 1st, 2023 being a Canada Day holiday.

fujiyama
Deputy Mayor / Adjoint au Maire

June 29th is the date shown in your Public mobile account, while July 4th is the date shown on your bank account/statement, correct?

Canada Day weekend might be the reason why the charge is delayed on the bank's side.

Other wise, can you check to see if one of these payments is a “pending charge”?

Handy1
Mayor / Maire

@BB15PM is every 30 days and 90 days plans not monthly . But if you have been over charged please message support 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

adding did you make a plan change immediately and not for on renewal .That would explain that possibly @BB15 for a double charge 

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